My favorite part of this weeks readings was understanding the difference between listening and hearing. The book brings up a good point about how listening takes skill and metal effort. It is a good point, it is very easy to tune someone out and not realize that you are doing so. I have experienced this especially at work. Sometimes I catch myself talking on the telephone with someone while I am trying to answer emails and totally miss what the person was saying on the phone.
I agree how listening and hearing are two different things and it is not until you realize when you are, or not listening how it affects your communication. The book also points out how we are grown up to not listen and ignore certain situations or things which I found out very interesting as well.
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